This is the page you will be visiting when you have a problem with your inflatable. Most of you are visiting this page because you're just curious to see what's here, but for those who truly do have a boo-boo with their inflatable product, which is still under warranty, here is the form to fill out for a claim.
We understand we're not quite perfect yet and problems do come up from time to time. We know it can be frustrating to have a damaged product. We strongly feel it's important to stand by the warranty claim we made, and to try and make this experience as smooth and headache-free as possible. So please take a few minutes to fill in the required information and try to be as detailed as possible when describing your claim so we can clearly understand the issue and provide a prompt response.
All of our units are guaranteed to be free of defects up to a period of 1 Year from the date of purchase. We provide a limited warranty that doesn't apply to defects due to directly or indirectly to misuse, abuse, negligence, excessive usage, unusual wear and tear, accidents, repairs, improper usage, alterations, and lack of maintenance or consumable parts/materials. The customer's usage of any inflatable product on a hard surface other than grass without the use of a trap shall constitute improper usage, which isn't covered by the warranty.
All warranty issues are Credit Upon Inspection. All items returned should have a Return Merchandise Authorization # (RMA#) obtained from our Customer Service Department. Unidentified returns won't be accepted or subject to be abandoned on site at customer's cost. Products may be vary subject to change without notice. Please contact The Customer Service Department via email at Support@BouncyHop.com for more details of this limited warranty coverage.
This site and the materials and products on this site are provided "as is" and without warranties of any kind, whether express or implied. To the fullest extent permissible pursuant to applicable law, BouncyHop disclaims all warranties, express or implied, including, but not limited to, implied warranties of merchant ability and fitness for a particular purpose and non-infringement. BouncyHop does not represent or warrant that the functions contained in the site will be uninterrupted or error-free, that the defects will be corrected, or that this site or the server that makes the site available are free of viruses or other harmful components. BouncyHop does not make any warranties or representations regarding the use of the materials in this site in terms of their correctness, accuracy, adequacy, usefulness, timeliness, reliability or otherwise. Some states do not permit limitations or exclusions on warranties, so the above limitations may not apply to you.
Order, Return And Exchange Policy
Due to the nature of the products, all sales are final upon verbally agreement for phone order or signing the sales order, invoice and/or credit card authorization form or online order unless otherwise agreed to in writing or manufacture defective which is subject to be determined by BouncyHop Service Department. In any special approved cases that the customer will need to return the order, all items returned must have a Return Merchandise Authorization # (RMA#) pre-approved and obtained from BouncyHop Customer Service Department at the customer's prepaid shipping and delivered back to BouncyHop Facility within 30 days from the initial shipping date. No credit will be issued if products aren't in the original boxes or have been opened or inflated which is considered USED. No inbound and outbound shipping refund or credit. If the original purchase contains free shipping, the final credit will be calculated after cost of the original outbound shipping. Unidentified returns or freights collect shipment won't be accepted and subject to be abandoned on site at customer's cost.
Credit Card Authorization Policy
I (credit card holder) understand the authorized charged amount are non-refundable. All sales are final upon signing the sales order, invoice and/or credit card authorization form unless otherwise agreed to in writing or manufacture defective which is subject to be determined by BouncyHop service department. Any cancelled order prior to the order dispatch is subject to total of 7% credit card convenience processing fee.
Due to the nature of the products, all sales are final, no return, exchange for refund or credit. All return(s) for warranty service must include the pre-authorized return merchandise authorization # (RMA#) obtaining from our Customer Service Department via shipper/customer's prepaid freight in order to be accepted by our receiving department. Any warranty claims is subject to credit upon inspection. By signing the credit card order form and clicking the check box of terms and conditions, the customer has reviewed all products details of the order item list on the sales order(s), invoice(s) or description and agree to purchase the item(s) as final sales.
By undersigned at the check out page, I have read, understand and agree to be bound by our final sales policies term and conditions listed on this page and BouncyHop product catalog. Any products listed as "clearance" are sold as-is, no refund, exchange and no warranty coverage. The limited manufacture warranty covers only the regular products. I, as the consignee/buyer will be responsible for any cost occurred and agree to have BouncyHop to charge on the same credit card due to any Reject, Return, non-deliverable products, delay in will call from freight terminal or delivery appointment to accept the products within 48 hours once the products are available / ready for the customer from the freight carrier and/or Exchange without the Return Authorization # from the shipped BouncyHop once the order is picked up from California warehouse by the freight carrier or Will Call by the customer. For any international order, the customer is responsible for any customs duty, tax and brokerage fee that are imposed when these goods are imported into your country. All the Sales and/deposit for any inventory sales or backorder are final, no return or exchange upon signing the credit card authorization form or clicking the check box of term and conditions.